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Personal Branding Workshop
Instructor-Led Training
This facilitator-led session introduced developing associates and supervisors to the concept of personal branding and its influence on career growth. Through interactive reflection activities, participants explored the key pillars of their brand and how daily interactions shape brand perception. The session empowered team members to take ownership of their career trajectory by identifying and enhancing their unique professional identity. As a result, over 85% of attendees opted into follow-up coaching conversations to continue refining and applying their personal brand.
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Facilitator Notes Included. To access, select the three vertical dots on the bottom toolbar and select "Open Speaker Notes"
De-Escalation Grid
Job Aid
This interactive job aid was developed to support call center associates in managing elevated guest interactions with confidence and consistency. Built in Excel, the tool features clickable categories and guided prompts to help agents quickly identify guest concerns and respond with effective, empathetic language.
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Within one month of implementation, the initiative contributed to a 34% reduction in escalation calls to the customer experience department, highlighting its immediate impact on efficiency and service quality.
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Due to Microsoft constraints, full accessibility is unavailable. To preview a portion of the De-Escalation grid, click here. This will open a new page.
Time Management Essentials
Articulate Rise Course
This interactive course was designed to equip learners with practical time management skills to boost productivity and reduce workplace stress. Built in Articulate Rise 360, the course combines engaging content, real-world scenarios, and interactive activities to help learners prioritize tasks, avoid distractions, and plan their workdays effectively.
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For full access, click here to launch the course in a new window.
