PORTFOLIO
EXPERIENCE
2023 - Present
HILTON GRAND VACATIONS
Senior Training Specialist
Boosted Retention & Efficiency: Led key training initiatives that enhanced new hire retention by 34% and reduced escalation call volume by 25%.
Optimized Learning Design: Maintained an 85% trainee success rate by developing data-driven, blended learning modules in Articulate 360, Storyline, and Canva.
Improved Instructional Workflow: Supported training team success by refining scheduling, delivery workflows, and content structure, improving efficiency across multiple programs.
2022 - 2023
HIOSSEN
Corporate Trainer
Developed and facilitated targeted training programs that improved product knowledge, sales performance, and compliance across multiple underperforming product lines.
Led blended learning sessions for 100+ associates and created assessment-driven learning paths, increasing engagement and aligning training with performance goals.
Implemented a regional training records system and partnered with leadership as a subject matter expert to ensure accuracy, audit compliance, and strategic alignment.
2020 - 2022
2017 - 2020
OSCEOLA COUNTY
TEACHER
Designed and implemented customized lesson plans that increased student English assessment scores by 20% year-over-year across multiple grade levels.
Created interactive instructional materials and integrated technology tools to enhance engagement, comprehension, and differentiated learning.
Used data-driven assessments to adapt instruction and support both individual growth and overall classroom performance.
WALT DISNEY COMPANY
FACILITATOR/TRAINER
Facilitated onboarding experiences for 150+ new cast members, strengthening brand alignment and guest service standards.
Delivered operational training and real-time coaching, boosting job readiness, employee proficiency, and team performance.
Partnered with leadership to refine training content, ensuring alignment with business needs and driving service consistency.
CONTACT
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